Privacy Policy
ph365.con Casino

1 Introduction

ph365.con ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of every player and visitor who interacts with our platform. This Privacy Policy ("Policy") sets out in clear terms how we collect, use, store, share, and protect your personal information when you access or use the ph365.con website, mobile applications, and related services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by ph365.con in connection with the provision of its online gaming services to players located in the Philippines, including those in Metro Manila, Cebu, Davao, Quezon City, Makati, and across the archipelago.

By registering an account, accessing the platform, or otherwise engaging with ph365.con, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

2 Personal Data We Collect

ph365.con collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data (such as government ID numbers) is collected, it is handled with heightened security controls and access restrictions.

3 How We Collect Your Data

ph365.con collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the platform, including via cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from accredited KYC service providers; fraud-screening data from payment processors; publicly available information where permitted by law.
• Regulatory sources: Information shared with us by PAGCOR or other competent Philippine authorities in connection with licensing or compliance obligations.

4 How We Use Your Personal Data

ph365.con uses your personal data for the following purposes:

• To create, verify, and manage your player account on the ph365.con platform
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱)
• To verify your identity and age (21+) in compliance with PAGCOR regulations and applicable Philippine law
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities
• To provide customer support and resolve disputes or complaints
• To monitor gameplay for responsible gaming purposes and apply player protection tools where appropriate
• To send transactional communications (account confirmations, withdrawal notifications, security alerts)
• To send marketing communications, where you have provided consent or where permitted by law, and subject to your opt-out rights
• To improve the platform, personalize your experience, and conduct internal analytics
• To comply with legal, regulatory, and reporting obligations under Philippine law

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, ph365.con processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you accepted upon registration, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AMLA), PAGCOR licensing requirements, and NPC data protection obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

ph365.con does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Accredited third-party services used to verify your identity and age in compliance with regulatory requirements.
• IT and platform service providers: Cloud hosting, cybersecurity, and software vendors who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where required by law or court order.
• Responsible gaming organizations: Where you have requested self-exclusion or referral to support services.

7 Cookies & Tracking Technologies

ph365.con uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather analytics data. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players interact with the platform, which pages are visited most frequently, and where technical issues occur. Data is aggregated and anonymized where possible.
• Preference cookies: Store your platform settings and preferences, such as language selection and display options, to personalize your experience.
• Marketing cookies: Used to deliver relevant promotional content, subject to your consent. You may opt out of marketing cookies at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to use certain features of the ph365.con platform.

8 Data Retention

ph365.con retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• Support communications: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within thirty (30) days.
• Technical and usage logs: Retained for up to twelve (12) months for security monitoring and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9 Data Security

ph365.con implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and our servers
• AES-256 encryption for all personal and financial data stored at rest
• Multi-factor authentication (MFA) for all administrative access to systems containing personal data
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Role-based access controls ensuring that staff can only access personal data necessary for their specific job functions
• 24/7 security monitoring and automated intrusion detection systems
• Regular staff training on data protection and information security best practices

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph365.con will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph365.con:

• Right to be informed: The right to know what personal data we collect, how we use it, and with whom we share it — as set out in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by ph365.con.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations and legitimate interests.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

11 Children's Privacy

The ph365.con platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing casino-style online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the platform, please contact us immediately at [email protected].

12 International Data Transfers

ph365.con primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or cybersecurity services — we ensure that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under the Philippine Data Privacy Act of 2012.

We do not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate contractual or technical safeguards.

13 Changes to This Privacy Policy

ph365.con reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the ph365.con platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ph365.con, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Rights Request"
• Response Time: Within fifteen (15) business days for data rights requests; within forty-eight (48) hours for general privacy inquiries
• Live Chat: Available 24/7 through the ph365.con platform

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data rights request.