Frequently Asked
Questions at ph365.con

The minimum deposit at ph365.con is ₱100 for most payment methods. GCash and Maya deposits are typically credited instantly. Bank transfers may take up to one (1) business day depending on your bank. Always double-check the minimum amount for your chosen payment method in your account's cashier section.

Withdrawal processing times at ph365.con depend on your chosen method:

• GCash / Maya: Usually within 1–3 hours after approval
• Bank Transfer: 1–3 business days depending on the receiving bank
• Debit Card: 3–5 business days

All withdrawals require a completed KYC verification before processing. The minimum withdrawal amount is ₱200. Withdrawals are only sent to accounts in your own name — third-party withdrawals are not permitted.

Common reasons a withdrawal may be declined at ph365.con include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and the receiving account name, or suspected fraudulent activity. If your withdrawal was rejected, you'll receive a notification with the reason. Contact our support team at [email protected] if you need clarification.

ph365.con does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, Maya, or your bank directly for any applicable charges on their end. All amounts shown in your ph365.con cashier are in Philippine Peso (₱).

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the stated number before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Different games at ph365.con may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. If you choose to withdraw before completing the wagering requirement, the bonus and any associated winnings will be forfeited. Your real-money balance (funds you deposited yourself) can always be withdrawn at any time, subject to standard verification checks.

Reload bonuses, cashback offers, and seasonal promotions at ph365.con are typically opt-in. You'll find active promotions in the Promotions section of your account dashboard. Some offers are automatically credited; others require you to enter a promo code or click "Claim" before making a qualifying deposit. Always read the specific terms for each promotion before opting in.

Yes. All games at ph365.con use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent third-party testing agencies. Live casino games are streamed in real time with professional dealers, providing full transparency. Return-to-player (RTP) percentages are available for all slot titles in the game information panel.

Absolutely. ph365.con is fully optimized for mobile play. You can access all games directly through your smartphone or tablet browser — no app download required. The platform is compatible with both Android and iOS devices. For the best experience, use a stable internet connection, whether on mobile data or Wi-Fi.

Minimum bets vary by game at ph365.con. Most slot games start from as low as ₱1 per spin, making them accessible for all budget levels. Table games and live casino titles typically have higher minimums — usually starting from ₱10 to ₱50 per hand or round. Check the individual game's info panel for exact bet limits before playing.

Log in to your ph365.con account and navigate to Account Settings → Security. Toggle on Two-Factor Authentication (2FA) and follow the setup instructions. You can use SMS-based OTP or an authenticator app. Once enabled, you'll need to enter a one-time code every time you log in, adding a strong extra layer of protection against unauthorized access.

If you suspect your account has been compromised, change your password immediately and contact our support team at [email protected]. We can temporarily freeze your account while we investigate. Never share your password, OTP codes, or account details with anyone — ph365.con staff will never ask for your password.

To activate self-exclusion, contact our support team directly at [email protected] or use the self-exclusion option in your Account Settings → Responsible Gaming panel. Self-exclusion at ph365.con lasts a minimum of six (6) months and cannot be reversed during the exclusion period. During this time, you will not be able to log in, deposit, or receive any marketing communications from us.

You are not alone, and reaching out is the right move. ph365.con encourages any player who feels their gambling is becoming a problem to:

• Activate a cooling-off period or self-exclusion immediately through your account settings
• Contact our 24/7 support team at [email protected]
• Reach out to PAGCOR's responsible gaming hotline for professional guidance
• Talk to a trusted family member or friend about what you're going through

Gambling is addictive. Know when to stop. There is no shame in asking for help — it takes courage.

Yes. Through your Account Settings → Responsible Gaming panel, you can set session time reminders that notify you after a chosen duration (e.g., 30 minutes, 1 hour, 2 hours). You can also enable reality checks that display a summary of your session at regular intervals. These tools are designed to keep you aware of how long you've been playing so you can make an informed decision about whether to continue.